Our Easy Return Process

We believe in the quality of our tools, but if for any reason you’re not completely satisfied, we’ve got you covered with our hassle-free return policy. You can return any item within 30 days of receiving it, no questions asked.

How to Initiate a Return:

1. Contact Us: Reach out to our customer service team at [customer support email]. Provide your order number and the reason for the return.
2. Prepare the Item: Ensure that the product is in its original packaging and condition. We accept returns on items that are unused, undamaged, and include all original components.
3. Ship It Back: Once we approve your return request, we’ll provide you with the necessary return instructions. Please note that the cost of return shipping is the responsibility of the customer, unless the product is defective or we made an error with your order.

Refund Process:
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. You’ll be notified via email when your refund is processed, and the funds will be credited to your original method of payment.

Exchanges

Need a different size, color, or model? No problem! You can easily exchange any item following the return process. Simply return the product you don’t want, and place a new order for the replacement. If you need assistance with your exchange, our customer service team is always here to help.

Warranty: Built to Last

We take pride in offering tools that are built to withstand the toughest jobs. That’s why most of our products come with a manufacturer’s warranty, giving you extra peace of mind with every purchase.

What Does Our Warranty Cover? Our warranty covers any manufacturing defects that may arise with your tools. This includes faulty materials or craftsmanship that affect the tool’s performance. The warranty does not cover:

• Damage caused by misuse or improper handling
• Wear and tear from regular use
• Accidental damage or modifications to the tool

How to Make a Warranty Claim:

1. Contact Us: If you believe your tool has a defect covered by our warranty, contact us at [customer support email]. Please include your order number and a description of the issue.
2. Provide Evidence: We may request photos or additional information to better understand the defect.
3. Resolution: Once your claim is approved, we will repair or replace the defective item at no cost to you. If the product is no longer available, we’ll provide a suitable replacement or a refund.